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Siebel Server Status Showing as "Handshake Failed" After deploying AI Profile (Doc ID 2441929.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Siebel CRM - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

Performed migration installation of Siebel  8.1.1.8 to IP17 and applied 18.7 patch as well. After Siebel server is shows as migrated under SMC profiles.  Created AI profile & Deployed, after deploying AI profile, Siebel server status showing as "Handshake Failed" via srvrmgr.


EXPECTED BEHAVIOR
-----------------------
siebel server should be online after deploying AI profile

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform AI migration installation
2. Perform ses migration installation
3. Create AI profile
4. Deploy AI profile
5. Siebel server is showing as Handshake failed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access siebel application

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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