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Siebel Server Is Up And Running But Application Is Not Up (Doc ID 2441967.1)

Last updated on OCTOBER 01, 2018

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, System Admin

Siebel server is up and running but application is not up



We had a VM cloning from a existing up and ruining Siebel environment but after cloning we can not bring Siebel Application up in cloned environment.


ERROR
-----------------------

Ecomm Log:

2018-08-28 23:35:47 1458994896: [LOCALTRANS-server] accept() timeout during get conn request

SWSE Log:

 [SESSMGR] _SendMsgSync(siebel.TCPIP.None.None://SiebelAppVM11:2321/SBA_82/eCommunicationsObjMgr_enu/!1.27ad.dKOf8bRsOP2hQx/SB2B1eQEWyQAA.5b85ae7b.0000000b5b853088) : 0x81d404a0->ReadMsg(7, -1, 0x81e0fd98) ok
ObjMgrSessionLog Error 1 0000000b5b853088:0 2018-08-28 16:20:12 Login failed for Login name : sadmin



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to login to application after cloned environment setup
2. unable to login


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Development work is on hold because of server not available.

Cause

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In this Document
Symptoms
Cause
Solution
References


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