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Employee Skill Search Issue (Doc ID 2442637.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel Tools - Version 17.6 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Problem Summary
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employee skill search issue

Problem Description
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following issue noticed in both our customized IP17 siebel environment and vanilla environment

1. login to siebel web client
2. navigate to tools--> user preference
3. In Assignment Skill applet, create new record with skill="Product Wildcard", save record
4. In Assignment skill applet, Click on the Magnifying Glass(Search) Icon
5. Employee Skills List applet opens in Query Mode
6. Click on Portrait(Query assist) Icon
7. Query Assistant pop up is displayed
8. set search condition to be "Skill" "Equals" "Product Wildcard", click Go button
9. record created in step 3 is not returned

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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