IP17 18.7 Gateway Cluster Failed To Deploy (Doc ID 2443078.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Siebel Call Center - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to deploy a Gateway Cluster the following error is found in the cloudgateway.log file located under ses/applicationcontainer/logs directory:

2018-08-13 19:55:26 ERROR CG_LOGGER - com.siebel.opcgw.cloudgateway.config.GatewayClusterResource:End :GET on gatewaycluster deployment
2018-08-13 19:59:31 ERROR CG_LOGGER - com.siebel.opcgw.cloudgateway.CGSSLCommServer:SSL handshake failed:Remote host closed connection during handshake
2018-08-13 19:59:31 ERROR CG_LOGGER - com.siebel.opcgw.cloudgateway.CGSSLCommServer:
javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:980)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1363)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1391)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1375)
at com.siebel.opcgw.cloudgateway.CGSSLCommServer.accept(CGSSLCommServer.java:95)
at com.siebel.opcgw.cloudgateway.CGServer.run(CGServer.java:37)
at java.lang.Thread.run(Thread.java:745)

The following ports have been used: