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Order fields From Siebel Stop Populating (Doc ID 2443649.1)

Last updated on SEPTEMBER 05, 2018

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Order Management

When attempting to create an order, the following error occurs.

ERROR
-----------------------
 (stepexec.cpp (1586)) SBL-BPR-00162: Error invoking service 'Custom Service Request New', method 'UpdatePortOutDate' at step 'Update PortOut Date'.^M
The method 'GetContactDetail' is not supported on Business Service 'Custom Service Point Goto Order BS'.(SBL-DAT-00323)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an order
2. Process the order
3. Error occurs
4. All following orders had no input data from Siebel; all the Siebel input variables were blank

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, orders cannot be fulfilled on live

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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