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IP 18.6 - No Content Found In Web Template (Doc ID 2446909.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Siebel CRM - Version 18.6 and later
Information in this document applies to any platform.

Symptoms

On : 18.6 version, Upgrade

When attempting to open an MVG applet and clicking on new button the following error occurs.
This issue happens only for 'MAS Appeal Bene Name Mvg Applet', which is custom.

ERROR
-----------------------
'No content found in webtemplate! (SBL-UIF-00215)' error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using Web Tools create a new workspace.
2. Navigate to Web Template.
3. Query for "Popup Query" Web Template.
4. Copy it into "Test WebTemplate".
5. In the contents of the "Test WebTemplate" add this line to the top:
<div od-include="CCStylesChoice"/>
6. Navigate to Applet and query for "Primary Contact Mvg Applet".
7. Select "Edit" Web Template.
8. Change the Web Template from "Popup Query" to "Test WebTemplate".
9. Version, Submit and Deliver the workspace having new "Test WebTemplate"
and modified "Primary Contact Mvg Applet".
10. Start Siebel Call Center Application.
11. Navigate to "Activity List View".
12. On "Activity Form Applet", click on the MVG next to "Contacts" field.
13. In the "Primary Contact Mvg Applet", click on "+" icon to add a new
record.
14. You will see the error - 'No content found in webtemplate!
(SBL-UIF-00215)'



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate to the MVG applet as normal.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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