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BIP 12c Reports Checkbox Icon Is Appearing As Rhombus with Siebel BIP 12c Integration (Doc ID 2447601.1)

Last updated on DECEMBER 05, 2019

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.5 [IP2017] version, Reports

ACTUAL BEHAVIOR
---------------
Reports converted from Actuate in BIP 12c shows checkboxes as Rhombus.

EXPECTED BEHAVIOR
-----------------------
Reports should show checkboxes properly as defined in the RTF template.

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Convert reports from Actuate and run them on BIP 12c.
2. Check to see if the fonts in RTF template is intact.
3. Execute the report and check to see if the checkboxes are showing properly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are seeing checkboxes as rhombus and this is impacting their certification process as customer is expecting checkbox to be printed on PDF output.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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