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Communications Inbound Receiver Not Processing Mails with Error Unable to connect to POP3 server (Doc ID 2448302.1)

Last updated on DECEMBER 23, 2019

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
Unable to process inbound mails using Communications Inbound Receiver. In driver logs we can see following error messages

ERROR:Socket error 0: (null)
ERROR:Unable to connect to POP3 server <IP address> on port 110

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable Communication Inbound Receiver 
2. Trigger inbound mail and notice that was processed properly or not


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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