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AI Profile Deployment Failed After Disabling Mutual Authentication And HTTPS (Doc ID 2449613.1)

Last updated on SEPTEMBER 01, 2021

Applies to:

Siebel CRM - Version 18.6 and later
Information in this document applies to any platform.

Symptoms

It is not possible to deploy AI profile from SMC after the Mutual Authentication is disabled to use HTTP protocol only.

Modified files

ai/applicationcontainer/conf/server.xml
ai/applicationcontainer/webapps/applicationinterface.properties
ai/applicationcontainer/webapps/siebel/WEB-INF/web.xml
ses/applicationcontainer/conf/server.xml
ses/applicationcontainer/webapps/configagent.properties
ses/applicationcontainer/webapps/gateway.properties
ses/applicationcontainer/webapps/siebel/WEB-INF/web.xml

Note 1: it is necessary to set http port # in the CGHostURI parameter found in the applicationinterface.properties file
Note 2: it is necessary to set SecureBrowse=False, SecureLogin=False for the Object manager that will be used


According to documentation, it should be possible to disable Mutual SSL authentication without impact.

https://docs.oracle.com/cd/E88140_01/books/Secur/secur_dataencrypt001.htm#CIHBEADJ

The issue can be reproduced at will with the following steps:
1. Disable SSL mutual authentication as per documentation: https://docs.oracle.com/cd/E88140_01/books/Secur/secur_dataencrypt001.htm#CIHBEADJ
2. Restart services
3. Try to deploy AI profile

 

Changes

 https protocol has been disabled and changed to http only

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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