"How Do I" Toolbar Icon Not Active And Grayed Out
(Doc ID 2450038.1)
Last updated on AUGUST 19, 2022
Applies to:
Siebel CRM - Version 16.19 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
On : 16.19 [IP2016] version, Client Functionality
ACTUAL BEHAVIOR
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"How Do I" toolbar option is not active for users. it is only active for users with SADMIN responsibility
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel using normal user logins
2. The Tool bar icon for "How Do I" is inactive and grayed out.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |