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Which Evtloglvl To Set In Order To Investigate "SBL-SEC-10018: Operations Error" From The LDAP (Doc ID 2450632.1)

Last updated on OCTOBER 01, 2018

Applies to:

Siebel Field Service - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Security / Authentication

When attempting to change and expired password, sometimes
the following error occurs.

ERROR
-----------------------
GenericLog GenericError 1 000032845a4d14a8:0 2018-01-04 06:58:57 (secmgr.cpp (3261) err=4597538 sys=0) SBL-SEC-10018: Operations error
GenericLog GenericError 1 000032845a4d14a8:0 2018-01-04 06:58:57 (secmgr.cpp (3290) err=4597521 sys=0) SBL-SEC-10001: Une erreur interne s'est produite dans le sous-système d'authentification de l'application Siebel. Pour obtenir de l'aide, contactez l'administrateur système.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Wait for user password to expire or force password change from Active Directory.
2. Try to log in Siebel application.
3. After that user is redirected to the screen to change the password.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change expired passwords some times and can no longer access Siebel application until help desk changes the password.

Cause

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