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When Creating Gateway Get A 5009 Error (Doc ID 2451645.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.15 [IP2015] version, Installation
when creating gateway get a 5009 error

Getting a 5009 error in the log file when trying to create the gateway.
It seems the config program is trying to find the FQDN versus the hostname. I do $HOSTNAME and it comes up vlrctmssst05.
In the log the HostName is vlrctmssst05.dhe.duke.edu


ERROR
-----------------------
5009


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create the gateway through command line installation.
2. Notice the failure to complete the installation.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete gateway creation.

Changes

 

Cause

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