Campaign Marketing Email Bounce Backs Is Not Working In Production
(Doc ID 2452256.1)
Last updated on APRIL 14, 2020
Applies to:Siebel Marketing - Version 16.11 [IP2016] and later
Information in this document applies to any platform.
On : 16.11 [IP2016] version, Siebel Marketing
When attempting to send campaign emails with bad email addresses the BHD fails to provide information about Bounced emails with bad email addresses.
2018-07-03 09:01:09,797 [QueueReader-0-queueDir] ERROR QueueReader Connection failure processing file dataq.0000455035
com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: Error Code: 10879185 Error Message: Error: Login failed attempting to connect to siebel.TCPIP.None.None://VirtualServer/ES1/EAIObjMgr_enu
The issue can be reproduced at will with the following steps:
create a campaign record with a bad email address.
Launch campaign and expect to get info about the bad email address
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