My Oracle Support Banner

Campaign Marketing Email Bounce Backs Is Not Working In Production (Doc ID 2452256.1)

Last updated on APRIL 14, 2020

Applies to:

Siebel Marketing - Version 16.11 [IP2016] and later
Information in this document applies to any platform.


On : 16.11 [IP2016] version, Siebel Marketing

When attempting to send campaign emails with bad email addresses the BHD fails to provide information about Bounced emails with bad email addresses.

2018-07-03 09:01:09,797 [QueueReader-0-queueDir] ERROR QueueReader Connection failure processing file dataq.0000455035
com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: Error Code: 10879185 Error Message: Error: Login failed attempting to connect to siebel.TCPIP.None.None://VirtualServer/ES1/EAIObjMgr_enu
at com.siebel.sem.bhd.integrated.BounceProcessor.process(

The issue can be reproduced at will with the following steps:
create a campaign record with a bad email address.
Launch campaign and expect to get info about the bad email address




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.