18.8 Cannot Load Active Business Component When User Clicks On Cancel Or Done Button In Product Configurator (SBL-ORD-00116)
(Doc ID 2452575.1)
Last updated on OCTOBER 06, 2021
Applies to:
Siebel CRM - Version 18.8 and laterInformation in this document applies to any platform.
Symptoms
On : 18.8 version, Order Management
Upgrade from 16.13 to 18.8.
Now whenever user goes to a Sales Order, clicks Customize on the product, and then clicks on Cancel or Done, an error is shown:
ERROR
SBL-ORD-00116: Cannot load active Business Component
STEPS
1. Navigate to Sales Order
2. Add a customized product
3. Click on Customize > Done or Cancel.
Result in Error: SBL-ORD-00116: Cannot load active Business Component
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |