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18.8 Cannot Load Active Business Component When User Clicks On Cancel Or Done Button In Product Configurator (SBL-ORD-00116) (Doc ID 2452575.1)

Last updated on SEPTEMBER 30, 2018

Applies to:

Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

On : 18.8 version, Order Management

Upgrade from 16.13 to 18.8. 
Now whenever user goes to a Sales Order, clicks Customize on the product, and then clicks on Cancel or Done, an error is shown:


ERROR
SBL-ORD-00116: Cannot load active Business Component


STEPS
1. Navigate to Sales Order
2. Add a customized product
3. Click on Customize > Done or Cancel.


Result in Error: SBL-ORD-00116: Cannot load active Business Component



Cause

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In this Document
Symptoms
Cause
Solution


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