My Oracle Support Banner

18.8 Cannot Load Active Business Component When User Clicks On Cancel Or Done Button In Product Configurator (SBL-ORD-00116) (Doc ID 2452575.1)

Last updated on MAY 02, 2023

Applies to:

Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.


On : 18.8 version, Order Management

Upgrade from 16.13 to 18.8. 
Now whenever user goes to a Sales Order, clicks Customize on the product, and then clicks on Cancel or Done, an error is shown:

SBL-ORD-00116: Cannot load active Business Component

1. Navigate to Sales Order
2. Add a customized product
3. Click on Customize > Done or Cancel.

Result in Error: SBL-ORD-00116: Cannot load active Business Component


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.