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Post Migrated Install-18.8 No components Are Coming Online. (Doc ID 2453671.1)

Last updated on DECEMBER 20, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 18.8 version, System Admin

Post migrated install-18.8--- None of the siebel components are coming online.
After performing siebel 18.8 repository db upgrade succesfully , and migration install of app servers all server components crashed

1. error From Enterprise log:

ServerLog ProcessExit 1 000000045ba21b30:0 2018-09-19 12:24:06 SvrTblCleanup 5180 SBL-OSD-01000 Process 5180 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessExit 1 000000045ba21b30:0 2018-09-19 12:24:06 SvrTaskPersist 7820 SBL-OSD-01000 Process 7820 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.

2. No crash files generated

3. After enabling DIAG_SIGHANDLER_ENABLED=FALSE in sqlnet.ora in Siebel server could see some crash files with below FDR and Callstack :

CALL STACK -
sslcshar +0x1cb38 = SSstring::Release() +0x8
sslcshar +0x1ac6e = SSstring::~SSstring() +0xe
sscdo90 +0x91d6 = CSSOraSqlObj::~CSSOraSqlObj() +0xa6
sscdo90 +0xce82 = LessComparison::operator()() +0x172
sscfdm +0x177e12 = CSSSqlObj::TryDoRelease() +0x732
sscfdm +0x1da7d = CSSCTAppletInfo::~CSSCTAppletInfo() +0x284d
sscfdm +0x128d37 = CSSSqlObj::Release() +0xc77
sscfdm +0x55561 = CSSFieldList::RemoveAllSqlFields() +0x11e31
sscfdm +0x4c6f6 = CSSFieldList::RemoveAllSqlFields() +0x8fc6
sscfdm +0xa192c = CSSModelPhysDef::Load() +0x13c
sscfom +0x9e25 = CSSModel::Load() +0x85
sscfom +0xb1a1 = CSSModel::Login() +0x1b1
ssscscom +0x1577 = ccfOMSess::Login() +0x507
sssacir +0x4cc8 = CSCMediaMgr::SetLogIO() +0x30e8
sssacir +0x2a5b = CSCMediaMgr::SetLogIO() +0xe7b
sssacir +0x350bf = CreateSmiMThreadObj() +0x26a4f
sssacir +0x345a4 = CreateSmiMThreadObj() +0x25f34
siebmtshmw +0xe053 = SmiCleanupDetTask() +0x34c3
sslcosd +0x2283 = OSDThreadPrivIsInit() +0x273
sslcosd +0x231b = OSDThreadPrivIsInit() +0x30b
MSVCR110 +0x2db10 = _get_tlsindex() +0x61
MSVCR110 +0x2daf4 = _get_tlsindex() +0x45
KERNEL32 +0x17c04 = BaseThreadInitThunk() +0x24
ntdll +0x5ad8f = RtlInitializeExceptionChain() +0x8f
ntdll +0x5ad5a = RtlInitializeExceptionChain() +0x5a

FDR:

,1537394825,7008,Fdr_OBJMGR,Object Manager,FdrSub_OBJMGR_QUERY_PARSE,Query Parse,73870340,0,"([Lang] = 'ENU' OR [Lang] = 'ALL') AND [Repository Id] = '1-17Y5P-1'",""
44,1537394825,7008,Fdr_OBJMGR,Object Manager,FdrSub_OBJMGR_QUERY_PARSE,Query Parse,74322156,0,"([Lang] = 'ENU' OR [Lang] = 'ALL') AND [Repository Id] = '1-17Y5P-1'",""
45,1537394825,7008,Fdr_OBJMGR,Object Manager,FdrSub_OBJMGR_SQLOBJ_EXEC,SqlObj Execution,74321728,0,"Runtime Repository Bootload",""
46,1537394825,7008,Fdr_DBC,Database Connector,FdrSub_DBC_CURSOR_CNST,Sql Cursor Construction,50855432,51336464,"",""
47,1537394825,7008,Fdr_OBJMGR,Object Manager,FdrSub_OBJMGR_SQLOBJ_RELEASE,SqlObj Release,74280816,0,"Repository Repository",""
48,1537394825,7008,Fdr_DBC,Database Connector,FdrSub_DBC_CURSOR_DSTR,Sql Cursor Destruction,50856536,0,"",""
49,1537394825,7008,Fdr_OBJMGR,Object Manager,FdrSub_OBJMGR_DATA_LST_DSTR,Data List Destruction,51379992,1,"",""
50,1537394825,7008,Fdr_OBJMGR,Object Manager,FdrSub_OBJMGR_SQLOBJ_DSTR,SqlObj Destruction,74280816,0,"Repository Repository",""
51,1537394827,7008,Fdr_FDR,Fdr Internal,FdrSub_FDR_CRASH,** CRASHING THREAD **,0,0,"",""

4. All system and non-system components were crashing

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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