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Not Able To Perform Basic Actions Child List Applet (Doc ID 2454030.1)

Last updated on NOVEMBER 07, 2019

Applies to:

Siebel CRM - Version 8.1.1.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.14 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Customer created a custom Detail View under "Campaigns screen" that has "Campaign Contact List Applet" in the top as parent and "Activities List Applet" in the bottom as child. The child applet shows activities related to the Actions of that parent Campaign Contact.

The parent Applet "Campaign Contact List Applet" is behaving correctly, however, on the Activities Applet, they are not able to perform actions such a scrolling on the next record, scrolling on the next set of records (page/record set), query/Go operations.

EXPECTED BEHAVIOR
-----------------------
Customer should be able to navigate between the child records

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to custom detail view
2. Nothing happens when customer clicks on query or try to move between records in child applet

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the applet.

Cause

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In this Document
Symptoms
Cause
Solution


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