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Promotion Products Are Not Tagged Correctly To The Promotion Ids When Created From Favorite (Doc ID 2454775.1)

Last updated on FEBRUARY 11, 2019

Applies to:

Siebel CRM - Version 18.6 and later
Information in this document applies to any platform.

Symptoms

On :  18.6 version, Order Management

ACTUAL BEHAVIOR  
---------------

Promotion Products are not tagged to correct Promotions when created from Favorite


EXPECTED BEHAVIOR
-----------------------
Promotion Products should map to correct Promotions when created from Favorite

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Created two promotions namely Promotion1,Promotion2
2.Added the same device part of the above different promotions and the device name is 'Test Device 2017'
3.No cardinality defined  for devices at the promotion level
4.Added the two promotions to the catalog
5.Created a sales order
6.selected the promotion1 and clicked on the Edit promotion and added the device (Test Device 2017)
7.part of the same order ,selected the promotion2 and clicked on the Edit promotion and added the device (Test Device 2017)
8.From the order level created a Favorite with name 'Oracle SR 1909' and while creating the Favorite ,order line items having the below items
i.Promotion1
ii.Promotion2
iii.Test Device 2017(tagged to promotion1)
iv.Test Device 2017(tagged to promotion2)

9.created a new order and selected the Favorite created part of the part step 8 (Added the log for this step)
10. After the adding the Favorite part of the order line items i can see 4 line items
i.Promotion1
ii.Promotion2
iii.Test Device 2017(tagged to promotion1)
iv.Test Device 2017(tagged to promotion1)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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