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Unable To Create Registry While Setting Up Gateway - "Unable to create Registry with the information provided" (Doc ID 2455883.1)

Last updated on FEBRUARY 22, 2021

Applies to:

Siebel CRM - Version 21.1 and later
Information in this document applies to any platform.

Symptoms

Unable to create Registry for gateway during "Set Up Gateway - Create Registry" .

Error

in cloudgateway.log

CG_LOGGER - com.siebel.opcgw.cloudgateway.config.BootstrapCGResource:Internal Server Error during registering the CG as a service

{
  "status" : "Internal Server Error"
}

In installation log file from cfgtoollogs/oui folder found errors for missing LibX11 packages. The filename has the following format: installActionsYYYY-MM-DD_HH-MM-SS-PM.log and would contain the following error message:

INFO:
/siebel/poc/ses/siebsrvr/mw/bin/regedit: error while loading shared libraries: libstdc++.so.6: cannot open shared object file: No such file or directory

Cause

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In this Document
Symptoms
Cause
Solution


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