Unable To Create Registry While Setting Up Gateway - "Unable to create Registry with the information provided"
(Doc ID 2455883.1)
Last updated on MARCH 13, 2023
Applies to:
Siebel CRM - Version 21.1 and laterInformation in this document applies to any platform.
Symptoms
Unable to create Registry for gateway during "Set Up Gateway - Create Registry" .
Error
in cloudgateway.log
CG_LOGGER - com.siebel.opcgw.cloudgateway.config.BootstrapCGResource:Internal Server Error during registering the CG as a service
{
"status" : "Internal Server Error"
}
In installation log file from cfgtoollogs/oui folder found errors for missing LibX11 packages. The filename has the following format: installActionsYYYY-MM-DD_HH-MM-SS-PM.log and would contain the following error message:
INFO:
/siebel/poc/ses/siebsrvr/mw/bin/regedit: error while loading shared libraries: libstdc++.so.6: cannot open shared object file: No such file or directory
/siebel/poc/ses/siebsrvr/mw/bin/regedit: error while loading shared libraries: libstdc++.so.6: cannot open shared object file: No such file or directory
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |