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Address Getting Defaulted To Previously Searched Address (Doc ID 2456405.1)

Last updated on JULY 21, 2020

Applies to:

Siebel CRM - Version 15.11 [IP2015] and later
Information in this document applies to any platform.

Symptoms

After changing the Application from old High Interactivity to Siebel Open UI mode, Siebel users now notice that sporadically the incorrect Address is associated with the Account.
The address comes from a external system and there is a integration using Siebel Virtual Component (VBC) to query and and store the correct Address in Siebel Application.

Another side effect we notice that once the user query for a address and later execute the same steps , but do not click on Query button on the Pick Applet field it will associate the results of the previous Query to the Account.


The issue can be reproduced at will with the following steps:


1. Go to Account screen
2. Navigate to bottom applet and check the Bill To Address area
3. On Billing Address: field click on location button to trigger the applet Custm Address VBC Pick Applet
4. The pop up applet has two tabs, in Associate Address tab select "Search by Address ID"
5. Do no click on the magnifying glass icon (Search) in the field after enter the Address ID do search, normally the user need to click on the search since in old HI it was not possible to click OK before search.
6. Just close the pick applet, clicking on OK
7. The Billing Address now change to value "some value" this is wrong since this does NOT corresponding to the Address ID enter on step 5.

Cause

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In this Document
Symptoms
Cause
Solution


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