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Spliting Smartscript Into A Number Of Smaller Smartscript That Call Each Other (Doc ID 2456546.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel SmartScript - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, SmartScript

ACTUAL BEHAVIOR
---------------
While calling 1 smart script from other, unable to move back to the previous script after moving to the next one





EXPECTED BEHAVIOR
-----------------------
User should be able to move to previous script

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Smart script which navigates to another smart script on a branch
2. Execute the flow and navigate the to the second script
3. Click previous/back and try to move to previous script

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to again start the script from scratch and creates a loss of time

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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