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Duplicate Email In Siebel (Doc ID 2456770.1)

Last updated on NOVEMBER 01, 2019

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Duplicate email in Siebel

Customer is having assignment manager and siebel email components running on an AIX machine. After deployment, they found duplicate emails are listed in Siebel email screen.



EXPECTED BEHAVIOR
-----------------------
Communication Inbound receiver should not generate duplicate emails.

STEPS
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The issue can be reproduced at will with the following steps:
1. Configure Inbound email and have a workflow behind the response group that is doing a request to assignment manager
2. Send an email to the monitored email box
3. Notice duplicate emails in Communications List applet



Cause

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In this Document
Symptoms
Cause
Solution


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