"Delete This One" Function On Siebel Calendar Is Deleting Past Instances As Well
(Doc ID 2458268.1)
Last updated on NOVEMBER 20, 2019
Applies to:Siebel Public Sector Call Center - Version 188.8.131.52 [IP2014] and later
Information in this document applies to any platform.
Deletion of a calendar activity from the middle of a series of recurring instances is deleting the past instances when "Delete This One" function is used.
The issue can be reproduced at will with the following steps:
- Create a weekly recurring event with a series of 5 or 6 instances.
- Open the 2nd event instance and add participants/contacts to it and click Save All.
- Delete the 4th event instance by using "Delete This One" button. Observe that this deleted 2nd and 3rd event. All the future instances from 4th event are not deleted.
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