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"Delete This One" Function On Siebel Calendar Is Deleting Past Instances As Well (Doc ID 2458268.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Siebel Public Sector Call Center - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Deletion of a calendar activity from the middle of a series of recurring instances is deleting the past instances when "Delete This One" function is used.

The issue can be reproduced at will with the following steps:

  1. Create a weekly recurring event with a series of 5 or 6 instances.
  2. Open the 2nd event instance and add participants/contacts to it and click Save All.
  3. Delete the 4th event instance by using "Delete This One" button. Observe that this deleted 2nd and 3rd event. All the future instances from 4th event are not deleted.



Cause

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In this Document
Symptoms
Cause
Solution
References


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