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Task UI -Identical Values error When Monitoring Level Set To >1 for Parent Task having Sub Task (Doc ID 2459716.1)

Last updated on MAY 13, 2019

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.5 [IP2017] version, Task Based UI

When attempting to Navigate through the TaskUI Steps after monitoring level for the parent is raised to 4 you see the 
the following error occurs.

ERROR
-----------------------
Unique Record Error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate through the Task UI flow
2. Provide the Monitoring Level for the parent task >1

 Parent Task  :  Create New Parent Opportunity  and

 Sub Task      :  Create New Opportunity

Create and submit multiple records and able to move back to Standard screen after submitting.
Increase the Monitoring level to >1  for the parent Task

Follow the same steps above i.e creating and submitting the first record ,seeing the the error "A record that contains identical Values to the record you have created" Already exists".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Not able to debug as the monitoring level set to >1 is throwing error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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