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Siebel Web Service Returns Incorrect UTC Time Using Query Method (Doc ID 2461645.1)

Last updated on OCTOBER 17, 2018

Applies to:

Siebel CRM - Version 16.16 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.16 [IP2016] version, Siebel EAI

ACTUAL BEHAVIOR
---------------
Siebel Web Service returns incorrect UTC time using Query Method

Created 2 activites in March with Time Zone = (GMT-05:00:00) Eatern Time (US & Canada)

March 15 at 4PM (correctly returned)
March 25 at 4PM (incorrectly returned)

Data is stored correctly in database (20:00:00) for both records.
Querying for the data via vanilla BS using the QueryPage method returns different times:
 
UI data adapter dump


  
EXPECTED BEHAVIOR
-----------------------
It should display same date as in DB (UTC)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run QueryPage to retrieve the date
2. It returns wrong date


BUSINESS IMPACT
-----------------------
Due to this issue, users cannot get correct date/time for their integration

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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