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Web Survey Daemon Heart Beat URL Couldn't Load Into Browser (Doc ID 2462221.1)

Last updated on APRIL 14, 2020

Applies to:

Siebel Marketing Automation - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Customer configured the WSD following the steps mentioned in the Siebel Marketing guide.

The service is up and running for WSD. Its our understanding that below URL should be up after the wsd set up.

http://<wsd server>:port/websurveys/servlet/ActionMultiplexer?Action_ID=WEB_SURVEYS_HEARTBEAT

But when we try to hit this in browser, nothing comes up and page keeps loading.

Could you please advise what could be the issue?

Cause

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In this Document
Symptoms
Cause
Solution


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