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Symbolic Url Reloads The Same Window Instead Of Opening New Window On New Click (Doc ID 2463004.1)

Last updated on APRIL 28, 2020

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On :  16.19 [IP2016] version, Configuration - General


Actual Behavior
-----------------------
Same window reloads on new click

Expected Behavior
-----------------------
New window should open

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Followed the steps mentioned in the below document
How To Display an External Web Application In a Popup Window Using Symbolic URL? (Doc ID 475305.1)




1. In one Symbolic URL used URL1: http://example1.com  site and URL2: http://example2.com  in another Symbolic URL.
2. Navigate to Service Request Screen

Scenario 1:
 
a. On the detail applet clicked the first symbolic url
b. URL1 web site is opened in the popup applet
c. Again clicked on the same symbolic URL
d. URL1 is opened in the same Window instead of another window. The same window is refreshed.
 
 
Scenario 2:
 
a. On the detail applet clicked the first symbolic url
b. URL1 web site is opened in the popup applet
c. clicked on another symbolic URL
d. URL2 is opened in the same Window instead of another window.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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