Siebel Apache Tomcat Services Not Starting
(Doc ID 2465423.1)
Last updated on AUGUST 22, 2024
Applies to:
Siebel CRM - Version 18.9 and laterInformation in this document applies to any platform.
Symptoms
On : 18.9 version, Installation
Siebel Apache Tomcat services not starting
Have installed Siebel 17 and patchset 18.10. This creates a couple of services to start Apache, these fail with the following error:-
[2018-10-24 08:35:32] [info] [ 6120] Commons Daemon procrun (1.0.15.0 64-bit) started
[2018-10-24 08:35:32] [info] [ 6120] Running 'SiebelApplicationContainer_Siebel_Home_c_Siebel_ses' Service...
[2018-10-24 08:35:32] [info] [ 3740] Starting service...
[2018-10-24 08:35:32] [error] [ 3740] The specified module could not be found.
[2018-10-24 08:35:32] [error] [ 3740] Failed creating java ..\jre\bin\server\jvm.dll
[2018-10-24 08:35:32] [error] [ 3740] The specified module could not be found.
[2018-10-24 08:35:32] [error] [ 3740] ServiceStart returned 1
[2018-10-24 08:35:32] [error] [ 3740] The specified module could not be found.
[2018-10-24 08:35:32] [info] [ 6120] Run service finished.
[2018-10-24 08:35:32] [info] [ 6120] Commons Daemon procrun finished
ERROR
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See Description
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Apache does not start.
Changes
Cause
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In this Document
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| Changes |
| Cause |
| Solution |
| References |