My Oracle Support Banner

Siebel logreader.exe Crash When Reading logreader.cfg (Doc ID 2466540.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel eEnergy Call Center - Version 16.18 [IP2016] and later
Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
------------------------------
SIEBEL VERSION: Siebel 16.18 [IP2016]
SIEBEL APP O/S: Microsoft Windows x64 (64-bit)

ISSUE STATEMENT:
----------------------------

When trying to run the Siebel logparser on the server, it crashes.

ERROR MESSAGE:
--------------------------
The error message that occurs with this issue is:

Exception 0xc0000005 at 0x64b8d650
Thread: 0x00002348, Process 0x00001820

- CONTEXT -
EIP: 0x775aad5a, EFL: 0x00010206, FS: 0x00000053, GS: 0x0000002b
CS: 0x00000023, DS: 0x0000002b, SS: 0x0000002b, ES: 0x0000002b
EAX: 0x00000001, EBX: 0x00651316, ECX: 0x00000000, EDX: 0x0031f8d8
ESI: 0x00000000, EDI: 0x0031f93c, EBP: 0x0031fd1c, ESP: 0x0031fd14

- CALL STACK -
sslcshar +0xd650 = CCFList<CCFElemPtr >::GetNext() +0x20
logreader +0xd8c4
logreader +0xd596
logreader +0xd49d
logreader +0xd3a7
logreader +0xeb6c
logreader +0xe205
logreader +0x1b0a
logreader +0x11a9
logreader +0x14514
KERNEL32 +0x17c04 = BaseThreadInitThunk() +0x24
ntdll +0x5ad8f = RtlInitializeExceptionChain() +0x8f
ntdll +0x5ad5a = RtlInitializeExceptionChain() +0x5a

- STACK DUMP -
0031fd14: ff ff ff ff c3 00 59 77 00 00 00 00 00 00 00 00 ......Yw........
0031fd24: c2 45 ba 00 00 f0 29 7f 00 00 00 00 00 00 00 00 .E....).........
...
...
- MODULE LIST -
00b90000-00bc1000: D:\Siebel\16.0.0.0.0\ses\siebsrvr\BIN\logreader.exe, 1.0.0.0
77550000-776bf000: C:\Windows\SYSTEM32\ntdll.dll, 6.3.9600.18895
75310000-75450000: C:\Windows\SYSTEM32\KERNEL32.DLL, 6.3.9600.17415

WHERE IT HAPPENED:
-------------------------------


STEPS TO REPRODUCE:
---------------------------------
The behaviour occurs as follows:

1. On the Siebel server machine, navigate to D:\Siebel\16.0.0.0.0\ses\siebsrvr\BIN\logreader.exe

2. Launch the D:\Siebel\16.0.0.0.0\ses\siebsrvr\BIN\logreader.exe executable, but it crashes.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
--------------------------------------------
Since the crash occurs, the logparser cannot be used to review Siebel generated logs.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.