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Unsaved data Gets Rolled back on Activity Owner change (Doc ID 2469028.1)

Last updated on NOVEMBER 04, 2018

Applies to:

Siebel Life Sciences CRM - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

On : 18.5 version, Upgrade

ACTUAL BEHAVIOR
---------------

Unsaved saved updates gets rolled back immediately after changing the owner in Activity


EXPECTED BEHAVIOR
-----------------------
field values should be saved/retain on the owner change

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. upgrade to 18.5
2. open emedical OM
3. go to Activity screen
4. update a couple of fields, do not save.
5. update the owner

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, data gets lost

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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