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F9 Unable to Enter Complete Word in Single line in Email Body using HTML format (Doc ID 2470959.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Siebel CRM - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.11 [IP2016] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
mail composer sentence break issue in siebel ip156

issue with email composer,  when we compose a mail at right corner of the mail even though the text length is single word it breaks and continue with next line.

EXPECTED BEHAVIOR
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Word shouldn't break in F9 body field

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the aplication
2. Set the User Preferences for Outbound communications as below
 Default Message Format to HTML
3. Press F9 and try to enter details and notice at the end if there is no sufficient space for word it will breaks and continues in new line instead of shifting whole word to new line

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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