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ORA-12154 Error In The NameSrvr.log File Prevents The Siebel Server From Starting (Doc ID 2471938.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Siebel Clinical - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, System Admin

ACTUAL BEHAVIOR
---------------
Siebel Server cannot started due to failed connection to the Gateway Server. 

In the NameSrvr.log file the following sequence of errors can be found:

DBCLog DBCLogError 1 000000075be901d4:0 2018-11-12 19:10:00 [tp][ODBC Oracle driver][Oracle]ORA-12154: TNS:could not resolve the connect identifier specified 

SecAdptLog Debug 5 000000075be901d4:0 2018-11-12 19:10:00 username=SADMIN : authentication failed due to :   [tp][ODBC Oracle driver][Oracle]ORA-12154TNS:could not resolve the connect identifier specified 

GenericLog GenericError 1 000000075be901d4:0 2018-11-12 19:10:00 (secmgr.cpp (2773) err=4597538 sys=0) SBL-SEC-10018: [tp][ODBC Oracle driver][Oracle]ORA-12154: TNS:could not resolve the connect identifier specified 

GenericLog GenericError 1 000000075be901d4:0 2018-11-12 19:10:00 (secmgr.cpp (2829) err=4597527 sys=0) SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again. 
GenericLog GenericError 1 000000075be901d4:0 2018-11-12 19:10:00 (client.cpp (395) err=4597527 sys=0) SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again. 

When attempting to test database connectivity through odbcsql or ODBC DSN it also failed with authenticate SADMIN user.

Changes

Siebel Tools was recently installed on the Siebel Server machine. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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