Bad_certificate Error Found in Catalina.log File After Replacing Certificates
(Doc ID 2471945.1)
Last updated on APRIL 04, 2025
Applies to:
Siebel CRM - Version 18.9 and laterInformation in this document applies to any platform.
Symptoms
On : 18.9 version, Installation
ACTUAL BEHAVIOR
---------------
Siebel environment on 18.7 is working fine, but after applying 18.9 update and changing self-signed certificate with CA certificates the following error is found in the AI catalina.log file:
javax.net.ssl.SSLHandshakeException: Received fatal alert: bad_certificate
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:154)
at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:2011)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1113)
at sun.security.ssl.SSLSocketImpl.waitForClose(SSLSocketImpl.java:1757)
at sun.security.ssl.HandshakeOutStream.flush(HandshakeOutStream.java:124)
at sun.security.ssl.Handshaker.sendChangeCipherSpec(Handshaker.java:1083)
at sun.security.ssl.ClientHandshaker.sendChangeCipherAndFinish(ClientHandshaker.java:1191)
at sun.security.ssl.ClientHandshaker.serverHelloDone(ClientHandshaker.java:1103)
at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:344)
at sun.security.ssl.Handshaker.processLoop(Handshaker.java:979)
at sun.security.ssl.Handshaker.process_record(Handshaker.java:914)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1050)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1363)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1391)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1375)
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:563)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1512)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1440)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
at com.siebel.swsm.util.CGUtil.cgGet(CGUtil.java:95)
at com.siebel.swsm.config.SWSMConfig$ProfilePuller.run(SWSMConfig.java:406)
at java.lang.Thread.run(Thread.java:745)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:154)
at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:2011)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1113)
at sun.security.ssl.SSLSocketImpl.waitForClose(SSLSocketImpl.java:1757)
at sun.security.ssl.HandshakeOutStream.flush(HandshakeOutStream.java:124)
at sun.security.ssl.Handshaker.sendChangeCipherSpec(Handshaker.java:1083)
at sun.security.ssl.ClientHandshaker.sendChangeCipherAndFinish(ClientHandshaker.java:1191)
at sun.security.ssl.ClientHandshaker.serverHelloDone(ClientHandshaker.java:1103)
at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:344)
at sun.security.ssl.Handshaker.processLoop(Handshaker.java:979)
at sun.security.ssl.Handshaker.process_record(Handshaker.java:914)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1050)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1363)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1391)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1375)
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:563)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1512)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1440)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
at com.siebel.swsm.util.CGUtil.cgGet(CGUtil.java:95)
at com.siebel.swsm.config.SWSMConfig$ProfilePuller.run(SWSMConfig.java:406)
at java.lang.Thread.run(Thread.java:745)
Changes
Cause
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In this Document
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| References |