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Siebel IP2017 - Product Configurator - Unable To Select Product Name With Non Unicode Character (Doc ID 2471969.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel CRM - Version 18.5 and later
Information in this document applies to any platform.


On : 18.5 version, Order Management

Issue Desc:
When selecting products with names of Norwegian characters using the Product Configurator they are not chosen and linked into the complex product matrix.
No Error in the application Products without the Norwegian characters in the name are working as expected in the configurator.

Error when products with Norwegian characters are chosen

There should be no Error when products with Norwegian characters are chosen

The issue can be reproduced at will with the following steps:
1. Login to application
2 Invoke the configurator and try selecting the product with name in Norwegian characters.

a. Navigate to Administration - Products 
b. Create the below Product structure (using norwegian characters) 

AGS Root 
   - AGS Child1 
   - AGS Child2 
   - AGS Child3Ø 
   - AGS Childß 

c. Release the products. 
d. Navigate to Sales Order Screen 
e. Create a new Sales Order 
f. Add "AGS Root" as the line item 
g. Click on "Customize" 
h. In the eConfig page, add "AGS Child1" , click on Done 
Observe that "AGS Child1" is added successfully 
i. Now click on "Customize" again 
j. Try to add " AGS Child3Ø" or  "AGS Childß" 

Result: Nothing happens 

The issue has the following business impact:
Not able to select products with norwegian characters using siebel configurator.


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