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Siebel Open UI - When Setting Field Value From PR File, BC User Properties Not Invoked (Doc ID 2473039.1)

Last updated on OCTOBER 22, 2019

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Configuration - General

ACTUAL BEHAVIOR
---------------
users cannot see BC user properties invoked

EXPECTED BEHAVIOR
-----------------------
corresponding "On Field Update" BC user properties should be invoked

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer is facing problem in custom PR of a physical renderer file.
2. in first scenario the field "quantity" on list applet is changed manually and corresponding "On Field Update" BC user properties are invoked and updates the "Fee Amount" and "VAT Amount" list columns.

3. In Second scenario, when a row on list applet is clicked, it generates two buttons with caption + and -. And when + is clicked, with the help of PR file of this applet, set field value is invoked which increases the quantity but do not modify the Fee amount and Vat amount which is associated with BC user property. Following syntax used in PR file:
pm.Get("GetBusComp").SetFieldValue("ADM Quantity", parseInt(currentqty)+1);

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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