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Crash On Navigation To Server Admin View After Upgrading to IP2016 From IP2013 (Doc ID 2473873.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, System Admin

Object Manager is crashing with the following call stack

CALL STACK
-----------------------
CSSSWEFrameSvrAdmList::FieldValue(CSSSWEFieldItem*,SSstring&,int)(??, ??, ??, ??) at 0x4a2fbe60
CSSSWEFrameSvrAdmList::DoCanInvokeMethod(const wchar_t*)(??, ??) at 0x4a2f6934
CSSSWEFrame::CanInvokeMethod(const wchar_t*)(??, ??) at 0xddfc9d48
CSSSWEFrame::GetCanInvokeMethodsObjInfo(CCFPropertySet&)(??, ??) at 0xddfe7468
CSSSWEFrame::GetExtraObjInfo(CCFPropertySet&)(??, ??) at 0xddfe89a8
CSSSWEFrame::GetObjectInfo(const CSSSWEBindingCtx*&,CCFPropertySet&,int)(??, ??, ??, ??) at 0xddfb25e4
swecomponent.CSSSWEComponent::Execute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)(0xd2f7e670, 0xde7d34b0, 0x48a5ef58) at 0xde5ea488
swecomponent.CSSSWEComponent::PostExecute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)(0x0, 0x0, 0x48a5ef58) at 0xde5ec58c
swecomponent.CSSSWEComponent::Execute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)(0xd2f7e670, 0xde7d34b0, 0x48a5ef58) at 0xde5ea4b8
swecomponent.CSSSWEComponent::PostExecute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)(0x1, 0x49759654, 0x48a5ef58) at 0xde5ec58c
swecomponent.CSSSWEComponent::Execute(CSSSWEHtmlStream*,CSSSWEBindingCtx*)(0xf0c31740, 0x49440158, 0x48a5ef58) at 0xde5ea4b8
CSSSWEHtmlContentHandler::GetRPCReturnPropSetStr(SWERPCReturnStatusEnum,const wchar_t*,CSSMapStringToString*,CPtrArray*,int,CSSSWEFrame*)(0x49cf7314, 0x499e30be, 0x497597e0, 0xd307bfc8, 0x497597f0, 0x0, 0x46d9bed8, 0x0) at 0xde355c44
CSSSWEHtmlPUIContentHandler::DoShowView(CSSSWEView*,CSSSWEHtmlStream*,const wchar_t*,CSSSWEViewCtx*,int)(??, ??, ??, ??, ??, ??) at 0xde3083e8
CSSSWEContentHandler::CS_ShowView(CSSSWEView*,CSSSWEHtmlStream*,const wchar_t*,CSSSWEViewCtx*)(0x40a60710, 0xde84bf94, 0x20, 0x49759c70, 0x0) at 0xde1eade4
CSSSWEContentHandler::ShowView(CSSSWEView*,CSSSWEHtmlStream*,const wchar_t*,CSSSWEViewCtx*)(??, ??, ??, ??, ??) at 0xde1e5350
cthd.CSSSWEContentHandler::DoGotoView(const wchar_t*,int,CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&,const wchar_t*)(??, ??, ??, ??, ??, ??, ??) at 0xde1ec77c
CSSSWEFrameMgrInternal::GotoView(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)(??, ??, ??, ??, ??) at 0xde025e60
CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&)(0x630068, 0xde853264, 0x0, 0x7) at 0xde1f99c0
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*,CSSSWEGenericResponse*,WWEReqModInfo*&,WWECbInfo*&)(??, ??, ??, ??, ??) at 0xde20404c
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*,CSSSWEHttpResponse*,WWECbInfo*&)(??, ??, ??, ??) at 0xde203220
CSSServiceSWEIface::Request(CSSSWEReqRec*,CSSSWEResponseRec*)(??, ??, ??) at 0xde60fcc4
CSSServiceSWEIface::DoInvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0xde60bf64
service.CSSService::InvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0xdcce69d4
CSSSIOMSession::ModInvokeSrvcMethod(const wchar_t*,const wchar_t*,const wchar_t*,SSstring&)(??, ??, ??, ??, ??) at 0xd07eeb24
CSSSIOMSession::RPCMiscModel(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*)(??, ??, ??, ??, ??, ??, ??, ??) at 0xd07eaf28
CSSSIOMSession::HandleRPC(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*)(??, ??, ??, ??, ??, ??, ??, ??) at 0xd07e409c
CSSClient::HandleOMRPC(CSSClientReq*)(??, ??) at 0xd06ebddc
CSSClient::HandleRequest(CSSClientReq*)(??, ??) at 0xd06e5570
_HandleMsg(CSSClient*,CSSClientReq*)(??, ??) at 0xd06df864
SOMMTServer::SessionHandleMsg(smiSisReq*)(??, ??) at 0xd06e0200
smimtsrv.smiMainThread::CompSessionHandleMsg(smiSisReq*)(??, ??) at 0x10011d98
_smiMessageQ::ProcessMessage(_smiMsgQItem*,long,int)(??, ??, ??, ??) at 0x1004710c
_smiMessageQ::ProcessRequest(void*,void*,void*&)(??, ??, ??) at 0x10043310
_smiWorkQueue::WorkerTask(void*)(??) at 0x10030b28
SmiThrdEntryFunc(void*)(??) at 0x1003e178
OSDThreadStart(void*)(??) at 0xd316b93



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Go to Site Map
2) Go to Admin - Server Management > Server > Tasks

Changes

Upgrade from IP2013 to IP2016 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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