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Employee Record Is Not Removed When Owner Changes In My Activities (Doc ID 2475071.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

On : 18.8 version, Client Functionality

ACTUAL BEHAVIOR
---------------
After the changing the Activity Owner other than logged in user, record is still showing in My Activity List.

EXPECTED BEHAVIOR
-----------------------
The activity should no lnger be in the 'My Activities' view

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create an Activity
2) Change the owner of the activity to user other than logged in user Id and query for that activity Id in My Activity View.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Data visibility issue so users can see activities they should not be able to

Cause

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In this Document
Symptoms
Cause
Solution
References


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