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Siebel Genesys Integration: Get History Interactions (Doc ID 2475605.1)

Last updated on OCTOBER 23, 2019

Applies to:

Siebel CTI - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Goal

On : 15.18 [IP2015] version, CTI

Siebel Genesys Integration: Get History interactions


Sometimes Siebel miss incoming chat\email interactions from customer due planned downtime\siebel crash etc. At the time of this downtime customer agents work directly in Genesys application. Customer wants to get all those missed chat\email iterations by contact from Genesys and save them in Siebel. Is any method for this?
 

Solution

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Goal
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