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Siebel Profiles Missing In SMC After Rolling Back Siebel PatchSet From 18.8 To Lower Version That Does Not Have Or Use WSRanking.exe (Doc ID 2475695.1)

Last updated on FEBRUARY 05, 2019

Applies to:

Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
------------------------------
SIEBEL VERSION: Siebel 18.8
SIEBEL APP O/S: Microsoft Windows x64 (64-bit)

ISSUE STATEMENT:
----------------------------

After doing a rollback of Siebel 18.8 to a previous Siebel version such as back to 18.5, when logging into Siebel SMC, all the profiles are missing (AI, Enterprise, Migration...etc).

Even when doing the rollback of the Siebel 18.8 to the base version (Siebel 17), the profiles are still missing.

When re-installing the Siebel 18.8 update again, then all the profiles are showing up/displayed again in the Siebel SMC.


STEPS TO REPRODUCE:
---------------------------------
The behaviour occurs as follows:

1. Install Siebel 18.8 patchset on top of 18.5 Siebel server environment.

2. Start up the Siebel server, log into SMC, all profiles show up.

3. Stop Siebel server, uninstall 18.8 patchset to get back to 18.5.

4. Start up the Siebel server, log into SMC, all profiles do not show up.  The SMC page prompts user to to set up the Gateway with the dialog box:

                 [ 2. Set Up Gateway - Create Security Profile ]

5. Stop Siebel server, uninstall 18.5 patchset to get back to base 17.0.

6. Start up the Siebel server, log into SMC, all profiles do not show up.  The SMC page prompts user to to set up the Gateway with the dialog box:

                 [ 2. Set Up Gateway - Create Security Profile ]

7. Stop Siebel server, install 18.8 patchset again.

8. Start up the Siebel server, log into SMC, all profiles show up now.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
--------------------------------------------
Since the profiles are not showing up, it is not possible to change/modify/reconfigure them if needed if/when the Siebel server environment goes back to 18.5 patchset.

Cause

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In this Document
Symptoms
Cause
Solution
References


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