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Sporadic Web Server Login Unavailable (Doc ID 2476921.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Siebel Financial Services CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, Installation
Sporadic Web Server Login Unavailable

Customer is seeing sporadic web server login unavailability.
When they see this happen, their web servers are reachable and they are able to login to the application.
During review of log files, seeing so many entries of "Descriptor".
At least in one of the logs reviewed, seeing over a million entries for "Descriptor".

ERROR
-----------------------
Thousands of entries such as:

SisnTcpIp    SisnSockDetail    4    00d4cacb5bad0494:0    2018-10-05 09:54:39      4164: [TCPIP-client] Read() descriptor = 7076
SisnTcpIp    SisnSockDetail    4    00d4cacb5bad0494:0    2018-10-05 09:54:39      4164: [TCPIP-client] Read() descriptor = 7076
SisnTcpIp    SisnSockDetail    4    00d4cacb5bad0494:0    2018-10-05 09:54:39      4164: [TCPIP-client] Read() descriptor = 7076

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Review web server log files to see thousands of entries such as
SisnTcpIp    SisnSockDetail    4    00d4cacb5bad0494:0    2018-10-05 09:54:39      4164: [TCPIP-client] Read() descriptor = 7076
SisnTcpIp    SisnSockDetail    4    00d4cacb5bad0494:0    2018-10-05 09:54:39      4164: [TCPIP-client] Read() descriptor = 7076
SisnTcpIp    SisnSockDetail    4    00d4cacb5bad0494:0    2018-10-05 09:54:39      4164: [TCPIP-client] Read() descriptor = 7076

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer was anxious to find out whether this could cause performance issues going forward.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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