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Users Getting Kicked Out From Siebel Production (Doc ID 2477657.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

On : 18.8 version, System Admin

Users getting kicked out from Siebel Production constantly irrespective whether they are in the application working on something or trying to get into application. So they get session warning messages. Some users got page can not be displayed error or server busy at a times.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Siebel was upgraded to 18.8.
2. Test users logged in.
3. At some point they were kicked



Changes

Following changes:

 

  1. Upgraded to Siebel 18.8
  2. Switched to LDAP with 2FA (Duo Proxy)

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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