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Dropdown List With Long List Is Not Working Properly In IE (Doc ID 2477813.1)

Last updated on MAY 28, 2020

Applies to:

Siebel CRM - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

On : 18.7 version, Client Functionality

ACTUAL BEHAVIOR
---------------
Siebel 18.7 - dropdown list with long list is not working properly in IE

when use Open on static pick list and click on down arrow on the pick list it is taking the user to first value in dropdown



EXPECTED BEHAVIOR
-----------------------
when user click on pick list down arrow it should take user to available values below the current values set

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to 18.x open application using IE
2. Navigate to Service Request screen
3. Choose an existing record and try to update the Subarea field in the form applet
4. Click the drop down glyph and see the long list
5. Scroll down to the middle of the list and click the down arrow in the vertical scroll bar area.
6. Keep clicking on the down arrow and you will see the list value returns to the top.

The behavior is only observed when the down arrow is clicked more than once and in IE11.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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