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SBL-SCM-00018: Could Not Open Connection To Siebel Gateway Configuration Store ((null):(null)).SBL (Doc ID 2478776.1)

Last updated on DECEMBER 24, 2019

Applies to:

Siebel Call Center - Version 8.1.1.14.10 [IP2014] and later
Information in this document applies to any platform.

Symptoms

After upgrading the SQL Server from 2008 to 2014 and importing a copy of the production database in to the 2014 SQL Server the customer experienced the following error.

 

ERROR
-----------------------
In the SiebSrvr.log the following error were found
See the following error:

GenericLog GenericError 1 000000095bfd04a4:0 2018-11-27 13:13:50 (scmnsclnt.cpp (135) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (mpsa-165:2320). 
GenericLog GenericError 1 000000095bfd04a4:0 2018-11-27 13:13:50 (scmobj.cpp (211) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (mpsa-165:2320). 
GenericLog GenericError 1 000000095bfd04a4:0 2018-11-27 13:13:50 (scfutil.cpp (112) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (mpsa-165:2320). 
GenericLog GenericError 1 000000095bfd04a4:0 2018-11-27 13:13:50 (sissrvr.cpp (3132) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (mpsa-165:2320).


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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