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Rich Text Field Shows Character Count as "4/64000" Even When There is No Records. (Doc ID 2479332.1)

Last updated on NOVEMBER 30, 2018

Applies to:

Siebel CRM - Version 15.16 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.16 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
When there is no record count is shown as "4/64000"

EXPECTED BEHAVIOR
-----------------------
When there is no record, count should be shown as "0/64000"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Projects
2. Then go to More info
3. Then go to Description Field

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users can see incorrect character count and its misleading

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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