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Custom Fields Are Not Getting Merged In Correspondence in Siebel 18.8 (Doc ID 2480330.1)

Last updated on FEBRUARY 05, 2019

Applies to:

Siebel Automotive Call Center - Version 18.8 and later
Information in this document applies to any platform.
The steps tried , based on Service Request Recipient business component custom fields

1) I created a new workspace
2) I set Inactive=True for ALL BC User Properties except the one containing the Dealer fields
3) I delivered the workspace
4) I bounced the Document Server component
5) I created a new Correspondence record and merged
6) Custom fields did not show up in siebel.html

Symptoms

On : 18.8 version,custom fileds were not getting populated upon Generating a document using - new fields of the Service Request Recipient business component.


Changes

 none

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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