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Send Email (F9) Functionality - Body With Templates Removes Section (Doc ID 2483499.1)

Last updated on MARCH 04, 2019

Applies to:

Siebel Email Response - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

On : 18.8 version, Loyalty

ACTUAL BEHAVIOR
---------------
When the user selects outside the template, the information in the body disappears.

EXPECTED BEHAVIOR
-----------------------
When selecting any point, the data should stay in the email.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. add a template with an image to an email body

2. add a template with text to the email body



3. Type in the text template (for example add the date in the body)

4. The image disappears once you start to type

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, emails need to be modified before sending causing extra work.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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