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SIEBEL IP18 STATISTICS PAGE SESSION STRING NO LONGER CONTAINS THE USERNAME (Doc ID 2484285.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

On : 18.5 version, System Admin

ACTUAL BEHAVIOR
---------------
The logged in username is no longer shown at the end of the session string, as it did in Siebel IP16 and also mentioned in Siebel 2018 documentation (https://docs.oracle.com/cd/E95904_01/books/SysDiag/SysDiagAI_Logging5.html#wp1030899).

EXPECTED BEHAVIOR
-----------------------
The logged in username should be shown at the end of the session string, as it did in Siebel IP16 and also mentioned in Siebel 2018 documentation (https://docs.oracle.com/cd/E95904_01/books/SysDiag/SysDiagAI_Logging5.html#wp1030899).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into SMC
2. Make sure "Monitor Sessions" and "Collect Application-Specific Statistics" are checked under Profiles - Application Interface - <AI_Profile_name> - Other information.
3. Launh Object Manager URL
4. Launch the statistics page:
5. The "current sessions" event shows session string without username at the end.
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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