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"CRTL + C" Don't Work On Comm Inbound Item Body Applet Using HTML Mode With IE11 Browser (Doc ID 2484962.1)

Last updated on JULY 22, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

The customer has reported that when users is trying to copy a selected information on "Comm Inbound Item Body Applet" with HTML Mode using IE11 Browser. For some reason the selected information it was removed before press C key and unable to copy as expected.

 

NOTE: The issues was not reproduce on Chrome and Firefox Browsers. This issues is specific for IE11 Browser.

 

Steps to Reproduce the issues:

1. Log in to Siebel Application using IE11 Browser

2. Go to Sitemap > Communication Screen > Query for All Communications

3. Body Applet > Copy by use CRTL + C

4. When press CRTL on Comm Inbound Item Body Applet with HTML Mode and the selected information was removed before press C key

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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