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Duplicate Contact Records For Users (Doc ID 2485481.1)

Last updated on JULY 21, 2020

Applies to:

Siebel Call Center - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Goal

I've noticed that we have a number of contact records for the same customer in our Siebel production environment. I am attaching a screenshot of one instance. How is this possible? We were always under the impression that the email address had to be unique for each user. What makes a contact record unique in Siebel? Is it a combination of fields? If so, please advise which field combination make a contact record unique.
 

Solution

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In this Document
Goal
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