Duplicate Contact Records For Users
(Doc ID 2485481.1)
Last updated on JULY 21, 2020
Applies to:Siebel Call Center - Version 184.108.40.206.17 [IP2013] and later
Information in this document applies to any platform.
I've noticed that we have a number of contact records for the same customer in our Siebel production environment. I am attaching a screenshot of one instance. How is this possible? We were always under the impression that the email address had to be unique for each user. What makes a contact record unique in Siebel? Is it a combination of fields? If so, please advise which field combination make a contact record unique.
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