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Not Able to Access the Siebel Management Console (Doc ID 2485856.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.0 [IP2017] version, Installation

ACTUAL BEHAVIOR
---------------
The Application Interface was installed, however, we cannot access SMC.

The following is seen in the catalina log file:

08-Nov-2018 17:15:57.424 SEVERE [main] org.apache.tomcat.util.net.SSLUtilBase.getStore Failed to load keystore type [JKS] with path [D:\IP17\Siebel\ai\applicationcontainer\siebelcerts\keystore.jks] due to [Illegal character in opaque part at index 2: D:\IP17\Siebel\ai\applicationcontainer\siebelcerts\keystore.jks]
java.lang.IllegalArgumentException: Illegal character in opaque part at index 2: D:\IP17\Siebel\ai\applicationcontainer\siebelcerts\keystore.jks
at java.net.URI.create(URI.java:852) 
at java.net.URI.resolve(URI.java:1036) 

Cause

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In this Document
Symptoms
Cause
Solution
References


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