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Siebel Operation Step Visibility Mode Issue When SR Owner Is Not Logged In User (Doc ID 2486952.1)

Last updated on DECEMBER 30, 2019

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.8 [IP2015] version, Task Based UI

 task flow which gets invoked from Contact->Service Request view and in Task we have a step to get Summary field of Service Request which works fine when the SR owner is logged-in user. When SR owner is different user than logged-in user, getting below error
 

ERROR
-----------------------

Cannot get value of business component field 'Summary' at step 'Create SN Record'.(SBL-BPR-00120)--
This operation is not allowed when there are no records displayed.
Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.create a task based on Service Request BO with below steps

Start --> Siebel Operation query on Service Request BC to get any field value --> Task View to display Service Request details --> End
2. invoke task from Contact->Service Request view
3. make sure that the selected service request not assigned to current user


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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